Flexible
Full refund if you cancel at least 24 hours before the experience starts. No refund after that.
Cancellation
Cancellation & refund policy
Plans change. Here is how cancellations and refunds work on KemetGo.
Each provider selects a cancellation policy for their experiences, shown clearly on every listing before you book. The three standard tiers below explain what to expect.
Cancellation tiers
Moderate
Full refund if you cancel at least 5 days before. 50% refund up to 24 hours before.
Strict
50% refund if you cancel at least 7 days before. No refund within 7 days of the start.
How to cancel a booking
- 1
Open your bookings
Go to My Bookings and select the trip you want to cancel.
- 2
Review the policy
Check the provider's cancellation terms and the refund you are eligible for.
- 3
Confirm cancellation
Select cancel and confirm. You will receive an email confirmation.
- 4
Receive your refund
Eligible refunds are returned to your original payment method within 5 to 10 business days.
Extenuating circumstances
In rare cases such as serious illness, natural disasters, or travel restrictions, a booking may qualify for a refund outside the standard policy. Contact our support team with supporting details and we will review your request.
Refund timelines depend on your bank or payment provider.
Common questions
What if the provider cancels?
If a provider cancels, you receive a full refund automatically, regardless of the policy tier.
Are service fees refundable?
Service fees are refunded when you cancel within the free-cancellation window of the listing's policy.
Can I reschedule instead of cancelling?
Many providers allow rescheduling. Message the provider through the platform to arrange a new date.